Welcome to Trax Finance. These Terms of Service (“Terms”) govern your access to and use of our website, mobile app, and related services (collectively, the “Platform” or “Services”).
By using Trax Finance, you agree to these Terms. If you do not agree, please do not use our services.
1. Who We Are
Trax Finance is a Pan-African financial platform that enables users to store, send, receive, and exchange fiat and cryptocurrency, as well as access virtual cards and merchant payment tools.
2. Eligibility
You must be:
- At least 18 years old
- Capable of forming a legally binding agreement
- Not prohibited from using financial services under applicable laws
We may require identity verification (KYC) to use certain services.
3. Your Account
You are responsible for:
- Providing accurate and up-to-date information
- Keeping your account credentials secure
- Notifying us immediately of unauthorized access or suspicious activity
We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk.
4. Services We Provide
Trax Finance offers:
- Multi-currency wallet for fiat and crypto
- Virtual USD card issuance and management
- Currency swaps and cross-border payments
- Merchant tools and payment integrations
Services may vary by region and regulatory approval.
5. Fees & Transactions
Fees are clearly displayed before you confirm a transaction.
By initiating any payment, swap, or card request, you authorize us to process that transaction on your behalf.
6. Prohibited Use
You may not use Trax Finance to:
- Launder money or finance terrorism
- Engage in scams, fraud, or Ponzi schemes
- Conduct illegal activities or violate sanctions
- Manipulate markets or exploit security bugs
We reserve the right to block, report, or take legal action against accounts involved in prohibited activities.
7. Intellectual Property
All Trax Finance content, logos, and platform features are our property or licensed to us. You may not copy, reproduce, or distribute our intellectual property without permission.
8. Termination
We may suspend or terminate your account for:
- Violating these Terms
- Failing KYC/AML checks
- Engaging in suspicious or fraudulent activity
You may close your account at any time unless restricted by ongoing investigations or legal obligations.
9. Disclaimers
- Trax Finance is provided “as is” without warranties of any kind.
- We do not guarantee uninterrupted or error-free access to the Platform.
- Crypto assets are volatile and transactions are irreversible — use with caution.
10. Limitation of Liability
To the maximum extent permitted by law, Trax Finance is not liable for:
- Losses from user errors (e.g. sending to the wrong address)
- Unauthorized access due to your negligence
- Downtime, bugs, or third-party service failures
- Regulatory actions that affect service availability
11. Compliance & Jurisdiction
You are responsible for complying with local laws, including tax obligations.
These Terms are governed by the laws of [Insert Country of Registration, e.g., South Africa or Nigeria].
12. Changes to These Terms
We may revise these Terms at any time. Updated terms will be posted here with a new effective date. Continued use means you accept the changes.
13. Contact Us
If you have any questions about these Terms:
📧 Email: [support@traxfi.com]
🌐 Website: www.traxfi.com