Privacy Policy

Welcome to Trax Finance. Your privacy is important to us.

This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our platform — including our website, mobile app, and associated services (collectively, the “Services”). By using Trax Finance, you agree to the terms of this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

Full name, email address, phone number
Government-issued ID (for KYC/AML purposes)
Date of birth, address, and nationality
Payment and financial information

b. Technical & Usage Information

Device type, operating system, browser type
IP address and geolocation
App usage, clicks, and transaction behavior
Cookies and session data

c. Third-Party Data

We may collect information from third-party services (e.g., KYC providers, payment processors) for compliance and user verification.

2. How We Use Your Information

We use your information to:

Create and manage your account
Facilitate transactions and payments
Perform identity verification and comply with regulations
Improve our services, security, and user experience
Communicate updates, promotions, and support
Detect fraud and prevent illegal activity

3. Data Sharing & Disclosure

We do not sell your personal data. However, we may share your data with:

Service Providers (e.g., KYC, cloud hosting, payment processors)
Legal or Regulatory Authorities (when required by law)
Business Partners (with your consent, or when necessary for a transaction)

All third parties are bound by confidentiality and data protection agreements.

4. Your Rights & Choices

You have the right to:

Access, correct, or delete your personal information
Withdraw consent or restrict processing
Opt out of marketing communications
Request a copy of your data

5. Data Retention

We retain your data as long as necessary to:

Provide our services
Fulfill legal and regulatory obligations
Resolve disputes and enforce our policies

Once your data is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement robust technical and organizational measures, including:

End-to-end encryption
Secure cloud storage (AWS, GCP, etc.)
Multi-factor authentication (2FA)
Regular security audits

However, no system is 100% secure. We encourage you to protect your login credentials.

7. Cookies & Tracking

We use cookies and similar technologies to enhance your experience and analyze usage. You can manage cookie preferences in your browser settings.

8. Children’s Privacy

Our services are not intended for users under 18 years old. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of our Services means you accept the changes.

10. Contact Us

For questions or concerns about this Privacy Policy or your data, contact:

📧 Email: privacy@traxfi.com
🌐 Website: www.traxfi.com